Contact Us
CUSTOMER CARE INFORMATION
Email: newhome@verticalbuilders.com
Phone: 804-440-6647
Office Hours:
Monday – Thursday 8am – 5pm
Friday 7am – 4pm
WARRANTY REQUESTS
To submit a Warranty Request, click here. Be sure to refer to your Homeowner Binder to help determine what items are covered our warranty and which are homeowner maintenance items. To contact our Warranty Department directly, email warranty@verticalbuilders.com or call 804-440-6647 ext. 3.
EMERGENCY REQUESTS
In the case of an emergency, please dial 911. If you have an emergency with your home outside of business hours, please contact the appropriate trade partner which can be found inside your kitchen cabinet or listed in your Homeowner Binder. Emergency issues include, Heating/Cooling, Water Heater, Plumbing Leak or Electrical. Click here to view a list of our Trade Partners
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*All Closing Costs are paid at Closing when using one of our Preferred Lenders