Emergency Service Requests

In the event of an emergency, the following actions should be performed:

Emergency Issue	Troubleshooting	Contacting Further Assistance
Heating Emergency Total loss of heat when the outside temperature is below 45 degrees is considered an emergency. Loss of air conditioning is not considered an emergency unless a health hazard exists.	Check to see if thermostat is registering Check breaker panel for tripped breaker	Warranty e-mail Warranty@verticalbuilders.com M-F 8am-4pm HVAC Contractor (After Hours)
Water Heater In-Op Lack of hot water is not considered an emergency item but may be warrantable. Make sure to attempt the Troubleshooting before calling sub-contractors to avoid service fees.	Check breaker in panel to see if it is tripped Open panel on water heater to make sure that push button is not in the “tripped” position	Warranty e-mail Warranty@verticalbuilders.com M-F 8am-4pm Plumbing Contractor (After Hours)
Plumbing Leak Leaks behind the wall should be reported and dealt with immediately. Clogged toilets and sinks, unless caused by failure of materials or workmanship, are not considered emergency items nor warrantable repairs.	Turn off water immediately If leak can be isolated, attempt to shut it off locally	Warranty E-mail Warranty@verticalbuilders.com M-F 8am-4pm Plumbing Contractor (After Hours)